Privacy Policy

1. Introduction

PRG Management & Financial Technologies Inc. ("we," "us," or "our") operates PostPilot, an AI-powered social media management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and profile information provided during registration through our authentication providers
• Payment Information: Billing details processed securely through Stripe. We do not store full credit card numbers on our servers
• Content Data: Social media posts, carousels, captions, and other content you create through the Service
• Business Data: CRM leads, sales deals, workflow configurations, and analytics preferences
• Communication Data: Feature requests, support inquiries, and feedback you submit

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, and interaction patterns within the Service
• Device Information: Browser type, operating system, device identifiers, and IP address
• Cookies: Session cookies for authentication and preference cookies for user experience

2.3 Information from Third Parties

• Social Media Platforms: Account information, page data, and analytics from connected Facebook and Instagram accounts
• CRM Integrations: Lead and contact data from connected HighLevel or other CRM systems
• Payment Processor: Transaction status and subscription information from Stripe

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process subscriptions and payments
• Generate AI-powered content, analytics, and recommendations
• Manage your social media accounts and scheduled posts
• Send service-related notifications and updates
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve features and user experience
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations

4. AI and Data Processing

PostPilot uses artificial intelligence to generate content, provide recommendations, and analyze performance. Your content and data may be processed by AI models to deliver these features. We do not use your personal content to train general-purpose AI models. AI processing is performed solely to provide the Service to you.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating the Service (hosting, payment processing, analytics)
• Social Media Platforms: When you authorize us to post content or access analytics on your behalf
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS/SSL), secure authentication, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your personal data within 90 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

8. Your Rights

Under applicable privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Portability: Request your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected].

9. Cookies and Tracking

PostPilot uses essential cookies for authentication and session management. We may also use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features of the Service.

10. Children's Privacy

PostPilot is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be stored and processed in Canada and other countries where our service providers operate. We ensure that appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top of this page indicates when the policy was last revised.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact:

PRG Management & Financial Technologies Inc.
Privacy Officer
Email: [email protected]
Website: https://postpilot.rocks